FAQ

Is Cuba Safe?

Of all the Caribbean parallel countries I’ve visited, Cuba has been the safest. Petty theft can happen if your belongings are left unattended, but occurrences are rare. Even rarer are occurrences of a physical nature. I’ve walked though neighborhoods at 2am and met with nothing but pleasant people.

Currency Exchange (US Centric)

Jose can arrange and assist with currency exchange for you as soon as you arrive. Don’t sweat it. You can exchange in the airport if you like also. If you’d prefer, just let him know what you need, and he’ll work it out so it’s drama free. If you’re from the US, the blue banded new style 100’s are the most drama free to exchange. As of 2020 your Credit Card’s won’t work in Havana if you’re from the US.

Can Jose setup Cigar Factory and Farm Tours?

Habano’s Tours are one of Jose’s specialties. Talk to him about what you’re looking for. You found a true gem in him in that regard. ..and no, we’re not talking about the cooperativa BS you get in the street. Jose is an expert with great contacts. You’re in very good hands there. Whether it’s Cigar factories or Farms (Finca’s) in Pinar del Rio / Vinales he can set it up.

Mealtime reservations and assistance.

Jose is happy to translate for you wherever you go. Mealtime is no different. He’s happy to set the reservations for you, see you to your table, and help you order during the meal if you like. He will make everything as smooth as possible. Side note – If he’s with you during the meal, he rarely eats, but will if you make him 😉 Meal cost when Jose is present with you at the meal, will be covered by your group as a courtesy to him. He won’t drink while on duty.

Where and when should I tip in Cuba?

The tip culture most from the US understand is different in Cuba. When at a restaurant the wait staff do appreciate tips. 10-20% is customary. Jose can guide you if you don’t know. Simply ask him what the right thing to do may be in your situation.

What if I forgot something, need something or looking for something while in Cuba?

Don’t be afraid to ask anything of Jose. You need bottles of water? (they can be very hard to find) He’ll find them for you. You want that special Rum or Cigar box you can’t find? He’ll drive to every place in your local City to look for it. He realizes you’re on vacation and wants it to be your experience. Jose is relaxed about everything. You’ll feel that way as well.

Whats the best way to make my stay in Cuba smooth and easy?

The best way to use Jose’s services would be to fully book him to your party while you’re in Cuba. He shares a price for that with you and will be agreed upon before you arrive. That price includes transportation, gas, and his time with you as your translator and concierge. Meals are not included. (see FAQ note on Mealtime) Frankly if you’re English speaking with weak to no Spanish, Jose will take all the pressure off of the trip and you’d never -not- want to travel that way again. Let him handle everything. He’ll make you feel like lifelong friends and royalty at the same time.

Where can we travel to on the island?

Jose will take you wherever you want to go as long as he understands your expectations in advance. It’s not uncommon for europeans on holiday to hire him for weeks to take them all over the island. He will do an overnight with you, day trip or multi-day accommodations. Just ask!

Where should I stay? Hotels or Casa Particulars?

Don’t stay in Hotels. Well, you can if you want to, but it isn’t the best way to experience the culture. If you feel safer in hotels, that’s completely understandable but you’ll pay way more than a nice house. Have Jose book a house for you (you’ll have it all to yourself if that’s what you want) and the owners will keep it clean, and even make breakfast for you each morning. Breakfast typically costs ~$5 per person per day. It’s worth it.

When booking a house, tell Jose how many guests, beds, bathrooms and amenities you’d like. Would you like a pool? Make sure you ask for that.

What about Airbnb and other owner share services?

Ask Jose about the place you’re considering. Well traveled people are used to handling their own itineraries end to end. Ultimately, the price you pay for Airbnb and the price Jose can negotiate with the Casa owners on your behalf directly are often as much as 40% different or as little as no difference. It’s worth the ask. Send him the address and contact info for the Casa you’d like to rent, and he’ll let you know in a few days. He can also find places that meet your criteria that aren’t on the owner share services. See, “Where should I stay?” above.